Innovations in tech have transformed the way we order and pay for food in recent years. Food ordering apps are commonplace, in Amazon Go stores customers can experience ‘Just Walk Out’ technology, mobile wallets are rendering physical wallets unnecessary and image recognition is revolutionising the check-out experience.
In fact, image recognition is among the top three most important technologies for companies in the next few years – and this is certainly true for those within the hospitality sector.
By utilising AI-based image recognition (also known as autonomous checkout), payment points are quite literally being given ‘vision’; eyes to view what food items are on the plate, recognise them and calculate the price.
Autonomous checkout enables the hospitality sector to provide the next level in customer experience which, for those operating within a workplace, is particularly important as it gives staff another reason to come back to the office.
Speed and convenience are two of the most significant perks that come with autonomous checkout. There is no need to scan product barcodes as it’s all based on visuals with recognition taking place within half a second, resulting in dramatically reduced queue times. Payment can then be made either via contactless, mobile wallet or the swipe of a card, meaning the whole checkout process can be made in a matter of seconds; ideal for people who have limited time on their lunchbreak or simply don’t want to waste time waiting in queues.
Another major advantage of automatic recognition is that no items can be forgotten, reducing shrinkage. It also brings invaluable transaction data, allowing hospitality providers to understand what food combinations are being purchased, at what time, and the average transaction value – helping to reduce food waste, inform promotions and tailor loyalty programmes.
The benefits aren’t just seen at the checkout but also in how staff are utilised, offering an increased level of flexibility. For example, if the workplace is busy Tuesdays-Thursdays, staff can concentrate in the hospitality areas on those days and then be utilised in other ways on the quieter days. Given the widespread adoption of hybrid working, this increased flexibility is welcomed and ensures the overall operation is working as efficiently as possible.
To find out more about autonomous checkout technology or how we can help your workplace hospitality operation thrive email us on firstname.lastname@example.org