SYSTOPIA TO REVOLUTIONISE MEETINGS WITH LAUNCH OF DIGITAL CONCIERGE6 December 2018 Karen Lillywhite, Head of Marketing
Systopia, the leading point of sale and payments solutions provider, has launched a revolutionary ordering and in-room assistance system for meeting rooms that allows businesses to deliver an exceptional experience. The dedicated Digital Concierge solution enables companies to provide a wide-range of on-demand services during meetings, including ordering freshly prepared barista quality refreshments, as well as the ability to request instant in-room assistance.
Comprising of a tablet device, Digital Concierge extends the superior customer experience into the meeting room, helping to impress guests and staff alike. Traditionally, those attending meetings would help themselves to hot beverages from large flasks that would have been prepared in advance. Now, the solution enables guests to order their preferred barista-made beverages on demand, as well as other items from on-site coffee shops, canteens or restaurants. As a result, the host can concentrate on the meeting in hand, leading to gains in efficiency when time is at a premium, whilst companies can also drive down wastage from pre-prepared refreshments that are not consumed, or those made for meetings that are later cancelled.
Digital Concierge also incorporates a fully customisable assistance menu, which ensures all elements of in-room services are covered – whether it is a request to clear the room, change the temperature, or help with IT support, the floor walker immediately receives the request on their mobile device for instant actioning.
Chris Lyons, Managing Director of Systopia, said: “We are very proud to officially launch Digital Concierge, which will transform the way people conduct meetings. Not only is this solution designed to drive an enhanced guest experience, but it will substantially help to boost efficiency both during and after the meeting. With time a precious commodity, we are absolutely confident this innovation will prove to be exceptional value for money. During a recent trial, a client that deployed the Digital Concierge solution across 12 separate rooms saw a return on investment of at least £4,000 in the first six months.
“It has been a highly successful year for Systopia, following the launch of our Self-Service Kiosks, the first of its kind for the foodservice sector, as well as the rollout of the My Systopia application and now Digital Concierge. We have a unique and world-class portfolio of products that are delivering huge benefits to different businesses across multiple sectors,” he concluded.