The UK might still be under lockdown for now, but with infection numbers reducing and details now of the ‘roadmap’ out of lockdown, the focus is starting to move towards looking forward.
How to reopen offices, welcome employees back again and safely offer corporate hospitality is at the forefront of many businesses’ minds. As a result, we have seen an increase in enquiries for our Digital Concierge service, with many within B&I realising it is a viable tech solution that enables them to provide corporate hospitality to meeting room delegates post-COVID.
Comprising of a tablet device, Digital Concierge extends superior customer service into the meeting room, whilst ensuring social distancing is maintained and unnecessary human contact is minimised. It allows attendees to order exactly what they want from a fully customisable menu. The order is then sent direct to the hospitality team, who prepare and deliver the items to the meeting room.
Gone are the days of large pots of tea and coffee being made for everyone to share, and usually sitting cold and being poured away. Not only does the Digital Concierge reduce this waste, as drinks are made to order, it also allows for attendees to enjoy a vast array of drink options including lattes, cappuccinos and mochas.
The ordered items can be delivered outside the meeting room ready for collection, meaning fewer people entering the space and helping reduce social interaction and maintain social distance.
The Digital Concierge now comes integrated with a credit card terminal so payment can be taken from the meeting room straight after ordering, offering users a quick and efficient service. A big advantage for the host is the ability for them to concentrate on the meeting itself – hopefully leading to a more efficient outcome when time is at a premium.
It isn’t only hospitality needs that are addressed with Digital Concierge. The service also incorporates a fully customisable on-demand assistance menu – a bit like a virtual butler service. The aim is to ensure all areas of in-room services are covered, whether that be a change in temperature, help with IT support or stationery needs. Notification of the request is immediately taken on a mobile device and can be actioned straight away.
Removing the need for pre-prepared refreshments for every meeting not only reduces wastage but the concierge offers a 5-star experience for anyone using it – not only helping build revenue but impress at the same time. We believe it will help workplace hospitality to rebuild when offices are open once again.
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